Zoom says it has resolved an hours-long outage.
The video calling giant said just before 9 a.m. ET that it “received reports of users being unable to visit the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars.”
“We have identified the issue causing users to be unable to authenticate to the Zoom website and unable to start and join Zoom Meetings and Webinars, and we are working on a fix for this issue,” according to Zoom’s status page.
By early afternoon trading on the Nasdaq, Zoom was down more than 2%.
If you're having trouble connecting to Zoom, we have identified the issue and are working on a fix. Please follow https://t.co/aqz5nSoQRw for updates. We're so sorry about the inconvenience.
— Zoom (@Zoom) August 24, 2020
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Zoom said the issue was resolved just after 1 p.m. ET.
Not everyone was affected by the outage. Some users reported that their Zoom calls were working. Others said they could not get into their regularly scheduled Zoom meetings.
Since the company’s massive spike in users, thanks to everyone working from home during the pandemic, Zoom has claimed some 300 million daily meeting participants.
Zoom didn’t immediately comment on the cause of today’s outage, but a spokesperson apologized for the downtime.
Updated at 11:00 a.m. ET with details of a fix rolling out and again at 1:15 p.m. ET after a fix was found.
Zoom misses its own deadline to publish its first transparency report
