Twitter is testing a new way to filter unwanted messages from your Direct Message inbox. Today, Twitter allows users to set their Direct Message inbox as being open to receiving messages from anyone, but this can invite a lot of unwanted messages, including abuse. While one solution is to adjust your settings so only those you follow can send you private messages, that doesn’t work for everyone. Some people — like reporters, for example — want to have an open inbox in order to have private conversations and receive tips.
This new experiment will test a filter that will move unwanted messages, including those with offensive content or spam, to a separate tab.
Unwanted messages aren’t fun. So we’re testing a filter in your DM requests to keep those out of sight, out of mind. pic.twitter.com/Sg5idjdeVv
— Support (@Support) August 15, 2019
Instead of lumping all your messages into a single view, the Message Requests section will include the messages from people you don’t follow, and below that, you’ll find a way to access these newly filtered messages.
Users would have to click on the “Show” button to even read these, which protects them from having to face the stream of unwanted content that can pour in at times when the inbox is left open.
Disrupt 2026: The tech ecosystem, all in one room
Your next round. Your next hire. Your next breakout opportunity. Find it at TechCrunch Disrupt 2026, where 10,000+ founders, investors, and tech leaders gather for three days of 250+ tactical sessions, powerful introductions, and market-defining innovation. Register now to save up to $400.
Save up to $300 or 30% to TechCrunch Founder Summit
1,000+ founders and investors come together at TechCrunch Founder Summit 2026 for a full day focused on growth, execution, and real-world scaling. Learn from founders and investors who have shaped the industry. Connect with peers navigating similar growth stages. Walk away with tactics you can apply immediately
Offer ends March 13.
And even upon viewing this list of filtered messages, all the content itself isn’t immediately visible.
In the case that Twitter identifies content that’s potentially offensive, the message preview will say the message is hidden because it may contain offensive content. That way, users can decide if they want to open the message itself or just click the delete button to trash it.
The change could allow Direct Messages to become a more useful tool for those who prefer an open inbox, as well as an additional means of clamping down on online abuse.
It’s also similar to how Facebook Messenger handles requests — those from people you aren’t friends with are relocated to a separate Message Requests area. And those that are spammy or more questionable are in a hard-to-find Filtered section below that.
It’s not clear why a feature like this really requires a “test,” however — arguably, most people would want junk and abuse filtered out. And those who for some reason did not, could just toggle a setting to turn off the filter.
Instead, this feels like another example of Twitter’s slow pace when it comes to making changes to clamp down on abuse. Facebook Messenger has been filtering messages in this way since late 2017. Twitter should just launch a change like this, instead of “testing” it.
The idea of hiding — instead of entirely deleting — unwanted content is something Twitter has been testing in other areas, too. Last month, for example, it began piloting a new “Hide Replies” feature in Canada, which allows users to hide unwanted replies to their tweets so they’re not visible to everyone. The tweets aren’t deleted, but rather placed behind an extra click — similar to this Direct Message change.
Twitter is updating is Direct Message system in other ways, too.
At a press conference this week, Twitter announced several changes coming to its platform, including a way to follow topics, plus a search tool for the Direct Message inbox, as well as support for iOS Live Photos as GIFs, the ability to reorder photos and more.
