Some Amazon Alexa users are currently having problems reaching the voice assistant. Instead of reacting to commands, Alexa simply says “sorry, something went wrong.” Amazon hasn’t commented publicly yet on the issue.
Based on tweets and Down Detector, users began having trouble reaching Alexa around 7AM PST. While some had their connection issues resolved quickly, many others are still waiting.
#AlexaDown ! Now I have to remember how to turn the lights on and off again!
— Erin Boyle (@erinboyle05) October 24, 2018
@amazonecho what’s up with Alexa? She seems under the weather. #alexadown #alexanotrreliable
— Holly Ross Tong (@USAHollyRT) October 24, 2018
Disrupt 2026: The tech ecosystem, all in one room
Your next round. Your next hire. Your next breakout opportunity. Find it at TechCrunch Disrupt 2026, where 10,000+ founders, investors, and tech leaders gather for three days of 250+ tactical sessions, powerful introductions, and market-defining innovation. Register now to save up to $400.
Save up to $300 or 30% to TechCrunch Founder Summit
1,000+ founders and investors come together at TechCrunch Founder Summit 2026 for a full day focused on growth, execution, and real-world scaling. Learn from founders and investors who have shaped the industry. Connect with peers navigating similar growth stages. Walk away with tactics you can apply immediately
Offer ends March 13.
I would like to apologize to #alexa users worldwide for the 80 times my 6 year old requested “what does the fox say” today which surely caused the outage. She was right to shut down. Enough is enough. I hope @amazon can fix her. #alexadown
— Amy Gail (@AmyGail8) October 24, 2018
This follows an outage last month that mainly affected Echo devices in parts of the United Kingdom, Spain, Germany, and Australia. According to Down Detector’s outage map, however, most of the users who currently can’t reach Alexa are in the United States.
Alexa also suffered an outage in March after an Amazon Web Services networking issue.
TechCrunch has contacted Amazon for comment.
